Onboarding Coach
New
C
CloudbedsHospitality Tech
Location: PortugalFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in English and Portuguese; Spanish is also preferred
- Experience
- Over 1 year of hospitality experience; at least 2 years of relevant industry experience in customer-facing roles.
- Required Skills
- Project ManagementSalesforceTrainingClient relationship managementCustomer support
Requirements
- Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
- At least 2 years of relevant industry experience in customer-facing roles.
- Fluency in English and Portuguese.
- Ability to communicate product offerings clearly and synthesize feedback.
- Strong organizational and proactive skills to manage multiple projects or accounts.
- Customer-focused approach with empathy.
- Proficiency in using Salesforce for activity recording.
Responsibilities
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
View Full Description & ApplyYou'll be redirected to the employer's site
