- Nurture, support, and process expansion for existing customers.
- Act as a trusted product advisor to optimize customer value-add and processes.
- Own the adoption journey for your customer portfolio post-onboarding.
- Collaborate across internal teams including product, marketing, and support to improve customer experience.
- Manage inbound communications via email, Intercom, and marketing channels.
- Cultivate key customers to act as advocates for Pleo.
- Manage day-to-day operations and long-term business relationships.
- Measure customer health scores and proactively drive feature adoption to prevent churn.
- Bridge the gap between customer feedback and the product team to optimize product-market fit.
Project ManagementAccount ManagementCustomer Success+1 more