Onboarding Coach
New
T
Third-Party Job PostsHospitality Software
Location: PortugalFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Portuguese
- Experience
- 1 year of hospitality experience; 2 years of relevant industry experience in customer-facing roles
- Required Skills
- SalesforceAccount ManagementTrainingCustomer support
Requirements
- Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
- At least 2 years of relevant industry experience in customer-facing roles.
- Fluency in English and Portuguese.
- Strong organizational and proactive skills for managing multiple projects or accounts.
- Exceptional communication skills with empathy and a customer-focused approach.
- Ability to communicate product offerings clearly and synthesize feedback for internal teams.
- Capacity to empower clients to become self-sufficient.
- Proficiency in Salesforce.
Responsibilities
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
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