Onboarding Project Manager
New
T
Third-Party Job PostsHospitality SaaS
EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Portuguese, Spanish
- Experience
- Minimum 4 years of experience in hotel operations or hotel management; At least 1 year of project management experience
- Required Skills
- Project ManagementSalesforceStakeholder managementSaaSSlackZendesk
Requirements
- Fluency in English, Portuguese, and Spanish at a business-professional level
- Minimum 4 years of experience in hotel operations or hotel management
- At least 1 year of project management experience within a SaaS or customer-facing environment
- Proven ability to manage multiple projects simultaneously
- Strong attention to detail and organization
- Experience coordinating cross-functional stakeholders
- Strong communication, relationship management, and presentation skills
- Ability to proactively solve problems and manage ambiguity
Responsibilities
- Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
- Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
- Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
- Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones
- Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum
- Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
- Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones
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