Customer Service Collections Associate
New
C
Crafted StaffAccounts Receivable
Remote Option After Training (Harrisburg, PA based)Full-TimeEntry
Salary17 USD per hour
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Job Details
- Required Skills
- Customer serviceDocumentationComputer skills
Requirements
- Strong communication skills; comfortable on the phone and professional under pressure
- Customer service mindset with the ability to be firm, fair, and respectful
- Basic computer skills and ability to navigate multiple systems/screens
- Strong attention to detail and documentation habits
- Ability to handle sensitive conversations and maintain confidentiality
- Reliable attendance and punctuality
- 6+ months experience in customer service, call center, collections, or financial services preferred
- Bilingual skills are a plus
Responsibilities
- Handle inbound and outbound calls regarding account balances and payment solutions
- Clearly explain account details while following compliance guidelines
- Negotiate and set up payment arrangements within approved parameters
- Document all account activity accurately in internal systems
- Resolve questions, disputes, and requests in a timely manner
- Maintain call quality, productivity, and performance expectations
- Follow all company policies and applicable state/federal regulations (including FDCPA and related compliance standards)
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