Customer Service Associate
New
E
EverDrivenStudent Transportation
Remote, Unites States, 5:00 AM EST – 10:00 PM EST, Monday – FridayFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Minimum of one (1) year of customer service experience
- Required Skills
- Problem SolvingCustomer serviceData entryCRM
Requirements
- High school diploma or equivalent.
- Minimum of one (1) year of customer service experience.
- Experience working in a remote environment.
- Strong verbal and written communication skills.
- Ability to navigate multiple computer systems and applications simultaneously.
- Strong problem-solving and conflict-resolution skills.
- Ability to remain calm, professional, and empathetic during stressful situations.
- Strong attention to detail and organizational skills.
- Ability to work independently while contributing to a collaborative team environment.
- Dedicated workspace free from distractions.
- Reliable high-speed internet connection.
Responsibilities
- Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providers.
- Deliver exceptional customer service while resolving transportation-related questions and concerns.
- Coordinate transportation support and dispatch activities as needed.
- Accurately document customer interactions and service issues in company systems.
- De-escalate customer concerns and work toward timely resolution.
- Support customers during service disruptions, delays, and urgent transportation situations.
- Utilize mapping, routing, and transportation software to support daily operations.
- Collaborate with internal teams to ensure service commitments are met.
- Maintain confidentiality and handle sensitive information appropriately.
- Assist with special projects and cross-functional initiatives as assigned.
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