Customer Service Representative
New
I
InsurifyFinTech InsurTech
Remote - USFull-TimeMiddle
Salary40,000 - 53,000 USD per year
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Job Details
- Required Skills
- Problem SolvingCustomer support
Requirements
- Active Property & Casualty Insurance license.
- Experience in customer support via phone, email, and chat.
- Excellent communication skills.
- Strong phone skills.
- Well-organized and self-driven approach.
- Ability to work in specific US states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT.
Responsibilities
- Assess and resolve customer issues such as coverage challenges, complaints, and payment problems during incoming calls.
- Coordinate onboarding documents like insurance policies to finalize sales.
- Apply problem-solving and insurance industry knowledge to navigate complex customer situations.
- Verify customer coverage and deliver proof of insurance paperwork while resolving billing issues.
- Assist in developing new processes for customer onboarding and retention.
- Resolve carrier and customer complaints with well-considered solutions and follow-ups.
- Access carrier portals to track clients and initiate timely follow-ups to prevent coverage interruptions.
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