- Handle inbound and outbound calls in English and Spanish related to balances, payments, and account questions
- Communicate clearly and professionally with both English- and Spanish-speaking customers
- Explain account details while following compliance and call quality standards
- Set up and negotiate payment arrangements within approved guidelines
- Accurately document account activity in internal systems
- Respond to questions, disputes, and requests with professionalism and urgency
- Meet expectations for productivity, call quality, and KPIs
- Follow all company policies and applicable regulations, including FDCPA and related requirements
- Maintain confidentiality when handling sensitive customer and account information
Customer serviceData entry