- Handle inbound and outbound calls regarding account balances and payment solutions
- Clearly explain account details while following compliance guidelines
- Negotiate and set up payment arrangements within approved parameters
- Document all account activity accurately in internal systems
- Resolve questions, disputes, and requests in a timely manner
- Maintain call quality, productivity, and performance expectations
- Follow all company policies and applicable state/federal regulations (including FDCPA and related compliance standards)
Customer serviceData entry