Customer Service Collections Associate

New

After completing training and consistently meeting established KPIs, employees may become eligible to work from home, typically around 45 days.Full-TimeJunior

SalaryAt least 17 USD per hour

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Job Details

Experience: At least 6 months of experience preferred.
Required Skills: Customer service

Requirements

Demonstrate strong communication skills and comfort speaking with customers over the phone.
Use a firm, fair, and respectful customer service approach.
Have basic computer skills, including the ability to navigate multiple screens and systems.
Show strong attention to detail and accurate documentation skills.
Handle sensitive conversations professionally and maintain confidentiality.
Maintain reliable attendance and punctuality.
Attend onsite training and work initially in Harrisburg, Pennsylvania.
At least 6 months of customer service, call center, collections, accounts receivable, or financial services experience is preferred.
Experience in retail, restaurants, or nonprofit client services is preferred.
Bilingual communication skills are preferred.

Responsibilities

Handle inbound and outbound calls about account balances and payment options.
Answer account questions, handle basic disputes, and route requests appropriately.
Establish payment arrangements within approved guidelines.
Document account activity and customer interactions accurately in internal systems.
Navigate multiple computer screens and systems to access information and update records.
Meet established expectations for call quality, productivity, and key performance indicators.
Follow company policies and applicable compliance requirements, including the Fair Debt Collection Practices Act (FDCPA).
Maintain confidentiality when handling customer and account information.
Participate in training, coaching, and performance development activities.

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