Senior Client Success Manager
New
Remote, United StatesFull-TimeSenior
Salary90,000 - 96,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 6 years of experience
- Required Skills
- Account ManagementSaaS
Requirements
- Bachelor’s degree.
- Minimum of 6 years of experience in account management or client services.
- Experience managing Fortune 1000 clients.
- Ideally experienced within a SaaS or e-commerce platform.
- Proven track record of driving account retention, health, and revenue growth.
- Outstanding relationship-building skills with executive champions.
- Ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently.
- Exceptional oral and written communication skills.
- Marketing program management experience is highly preferred.
Responsibilities
- Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction.
- Ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice.
- Lead with authority during high-stakes meetings such as Executive Business Reviews.
- Coordinate internal cross-functional teams including Technical Account Managers and Engagement Managers.
- Act as the business success expert to guide, educate, and partner with clients on marketing best practices and strategy.
- Proactively identify and mitigate program roadblocks and collaborate with sales to identify upsell opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
