Senior Customer Success Manager
New
P
Placer.aiLocation Analytics
United States, RemoteFull-TimeSenior
Salary$110,000 - $140,000 USD total On Target Earnings (OTE = base salary + bonus target)
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Job Details
- Experience
- 5+ years
- Required Skills
- Business IntelligenceAccount ManagementData analyticsCustomer SuccessSaaS
Requirements
- BA/BS degree.
- 5+ years of Customer Success experience.
- Demonstrated experience in SaaS startup companies.
- Drive long-term customer retention, adoption, and expansion for high-value and complex accounts.
- Develop and execute tailored success plans for Mid-Market and Strategic Customers.
- Keen attention to detail to drive exceptional execution and operational quality.
- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact.
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment.
- Experience working with cross-functional teams and projects.
- Demonstrated experience in presenting complex data in understandable ways.
- Demonstrated experience using analytical tools to measure performance.
- Ability to travel approximately 25% of the time.
Responsibilities
- Own onboarding, nurturing, retention, upselling and ongoing success for all customers.
- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources.
- Engage actively in client discussions to position the value of our solution.
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap.
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