Enterprise Customer Success Manager
New
USAFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementCitrixCustomer SuccessSaaS
Requirements
- Experience in an EUC or similar software company.
- Startup or SaaS experience.
- Proven experience building customer relationships with multiple stakeholders in Fortune 50 companies.
- Working knowledge of VDI – Citrix/VMware virtualization solutions.
- Strong written and verbal communication skills.
- Ability to explain complex issues to both individual contributors and executives.
- Critical thinking and problem-solving abilities.
- Positive, customer-centric attitude.
- Ability to travel as required.
Responsibilities
- Manage the full lifecycle of a portfolio of enterprise customers.
- Identify potential expansion opportunities based on customer use cases.
- Build and maintain close relationships with senior IT professionals managing highly complex environments.
- Guide customers through optimizing their experience with ControlUp to achieve the highest ROI.
- Work cross-functionally with sales, marketing, and product departments.
- Act as a customer advocate and the voice of the customer within ControlUp.
- Understand customer use cases and work processes to provide optimal guidance.
View Full Description & ApplyYou'll be redirected to the employer's site
