Senior Manager, Strategic Customer Success
New
L
LaunchDarklyDevOps software
Remote - USFull-TimeManager
SalaryZone 1: $152,000 - $210,000; Zone 2: $137,000 - $189,000; Zone 3: $129,000 - $178,000
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 12 years in a customer-facing role, with at least 3 years in a leadership or team lead position
- Required Skills
- Project ManagementData AnalysisDevOpsAccount ManagementCustomer Success
Requirements
- Minimum of 12 years in a customer-facing role.
- At least 3 years in a leadership or team lead position within customer success or account management.
- Proven experience owning renewal processes and accountability for retention quotas.
- Strong commercial acumen with training in methodologies like Command of the Message or MEDDIC.
- Experience leveraging data to make decisions about talent and team effectiveness.
- Technical knowledge working with DevOps products and interacting with developers.
- Strong project management skills with experience holding stakeholders accountable to timelines.
- Ability to work in a fast-paced, ambiguous startup environment.
- Strong critical thinking and problem-solving skills.
Responsibilities
- Recruit, lead, and develop a high-performing team of Customer Success Managers.
- Partner with GTM and CS teams to build and operationalize programs and playbooks for the Strategic customer segment.
- Enable the team to act on leading indicators like product adoption, risk signals, and expansion potential.
- Organize team efforts around performance metrics including NDR and expansion.
- Serve as the senior advocate for strategic customers, overseeing critical engagements and escalations.
View Full Description & ApplyYou'll be redirected to the employer's site
