Customer Support Specialist
New
S
SupportYourAppTechnical Support
St. Louis, Missouri, United States. Louisville, Kentucky, United States. Birmingham, Alabama, United States. Oklahoma City, Oklahoma, United States. Indianapolis, Indiana, United States. Cleveland, Ohio, United StatesContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native-like English
- Experience
- At least 1 year of experience in Customer Support
- Required Skills
- Problem SolvingTechnical supportCRMCustomer supportZendesk
Requirements
- Native-like English proficiency
- At least 1 year of experience in Customer Support
- Excellent problem-solving abilities with a customer-first mindset
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Patient and empathetic approach when supporting frustrated customers and resolving issues
- High attention to detail and accuracy in managing customer information
- Basic computer skills and ability to work with CRM systems and support tools
- Commitment to delivering high-quality customer service and meeting performance targets
- Personal laptop or computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via calls, chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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