Customer Care and Technical Support
New
E
EncouraEducational Technology
Remote, USFull-TimeEntry
Salary13 USD per hour
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Job Details
- Languages
- Excellent English written and oral communication proficiency (equivalent to CEF C1 level or above).
- Experience
- 1 or more years of customer service experience preferred
- Required Skills
- Customer serviceMultitaskingTechnical support
Requirements
- High school diploma or equivalent.
- At least 18 years of age.
- Excellent English written and oral communication proficiency (CEF C1 level or above).
- Experience installing, maintaining, and troubleshooting computers, printers, and peripherals.
- Proficiency in internet navigation and multitasking.
- Must reside within an approved state.
- Home internet meeting 30 Mbps download, 15 Mbps upload, and 100ms ping or less requirements (Cable, Fiber, or DSL only).
- Must be able to enroll in and use Multi-Factor Authentication via Okta with Microsoft Authenticator.
- Pass a CLEAR identity verification process.
- College degree or some college completed is preferred.
- 1 or more years of customer service experience is preferred.
Responsibilities
- Serve as the first point of contact for customers via phone and email.
- Provide guidance to new and existing users on products and setup.
- Troubleshoot hardware, software, computers, printers, and peripheral equipment.
- Manage support tickets and utilize knowledge bases to resolve inquiries.
- Document information accurately into the web-based ticketing system.
- Escalate unique or complex issues to immediate supervisors.
- Participate in internal training programs to support multiple clients.
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