Technical Support Engineer (.NET)
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- C#JiraTechnical support
Requirements
- Strong technical depth in C# with the ability to read and debug real code.
- Solid understanding of how APIs behave, interpreting error messages, and troubleshooting complex issues.
- Proven experience in a customer-focused role with a proactive mindset.
- Ability to work collaboratively and self-manage in an asynchronous environment.
- Experience with Java or Python is a plus.
- Strong communication skills for interacting with peers and customers.
- Self-starter mentality with high ownership and a focus on problem-solving.
Responsibilities
- Own customer support for Document Automation Server, Searchlight, and DocuVieware, handling documentation questions through deep technical debugging.
- Write custom sample code for features like OCR, data extraction, file conversion, PDF editing, and native .NET integrations.
- Act as the go-to technical resource for assigned products, managing issues from first contact to resolution.
- Contribute directly to product documentation to resolve gaps and clarify explanations.
- Create detailed, actionable bug reports and feature requests for the engineering team.
- Collaborate with the native engineering team to reproduce edge cases and validate product changes.
- Contribute to internal AI tooling, such as MCP-based tools for ticket analysis and Jira filing.
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