Senior Technical Support Engineer
New
Based in the United StatesFull-TimeSenior
Salary85,000 - 105,000 USD per year
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Job Details
- Experience
- 5–10 years
- Required Skills
- SharePointNetworkingTechnical support
Requirements
- 5–10 years of Tier 2/3 IT support experience in Windows, macOS, and Microsoft 365 environments.
- Strong expertise in Microsoft 365 administration (tenant-level configuration).
- Hands-on experience with Exchange Online, Teams, SharePoint Online, and Entra ID.
- Experience managing identity, access controls, group policies, licensing, and user lifecycle.
- Proficiency in endpoint management using Intune and JAMF across Windows, macOS, iOS, and Android.
- Strong troubleshooting and root cause analysis skills for complex systems.
- Experience diagnosing email security issues including phishing and spam analysis.
- Understanding of networking fundamentals such as Wi-Fi, IP configurations, and printer troubleshooting.
- Strong communication skills for supporting technical and non-technical users.
- Ability to manage support queues independently with strong prioritization.
- Associate or bachelor’s degree in IT, Computer Science, or a related field preferred.
- Microsoft 365 Certified Administrator/Endpoint Administrator, CompTIA A+, or Security+ certifications preferred.
Responsibilities
- Serve as the primary escalation point for advanced technical support issues across Windows, macOS, mobile, and SaaS environments.
- Independently triage, investigate, and resolve support tickets with high accuracy.
- Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and Entra ID.
- Implement and maintain secure access, identity, and collaboration policies.
- Manage endpoint lifecycles using Intune and JAMF.
- Analyze and remediate security-related incidents like phishing and endpoint threats.
- Contribute to IT projects, documentation, and training material development.
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