Senior Technical Support Associate
New
Based in the United StatesFull-TimeSenior
Salary15 USD per hour
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Job Details
- Required Skills
- Customer serviceMicrosoft OfficeTroubleshootingTechnical supportCRM
Requirements
- Experience in customer-facing technical support or help desk environments preferred
- Familiarity with Apple devices, Windows 11, and Microsoft Office applications
- Strong troubleshooting and problem-solving skills with the ability to work across multiple systems
- Excellent written and verbal communication skills with a customer-first mindset
- Ability to manage high-volume inbound interactions in a structured, performance-driven setting
- Comfort working flexible schedules, including weekends as needed
- Basic technical requirements including a quiet workspace and reliable high-speed internet
- Ability to complete identity verification (CLEAR) and use multi-factor authentication tools (Okta/MFA)
- High school diploma or equivalent required
- Strong typing ability (minimum baseline 25 WPM)
- Stable professional work history preferred
Responsibilities
- Provide responsive support via phone, chat, email, and web channels, ensuring a high-quality customer experience across all interactions
- Troubleshoot and resolve technical, product, and account-related issues, focusing on first-contact resolution whenever possible
- Navigate multiple systems simultaneously to research, diagnose, and resolve customer concerns effectively
- Accurately document all interactions, updates, and resolutions within ticketing and CRM systems
- Manage high volumes of inbound requests while maintaining accuracy, professionalism, and efficiency
- Escalate complex or unresolved issues to appropriate teams to ensure timely resolution and customer satisfaction
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