Technical Support Specialist
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 3 years
- Required Skills
- PHPBashMySQLTechnical supportScriptingCustomer support
Requirements
- Minimum 3 years of relevant customer service experience.
- Advanced professional knowledge of MySQL, Apache, PHP, WHMCS, and Linux CLI.
- Effective English language proficiency in reading, writing, and speaking.
- Strong customer-focused mindset.
- Proficiency with computers and ability to learn new software.
- Strong analytical and problem-solving skills.
- Effective time management, multitasking, and prioritization skills.
- Minimum tenure of 6 months in the current role.
- Quality Assurance score of 90% or higher.
- Sustained productivity score of 4 or more items per hour.
- Consistent and reliable attendance.
- Willingness to take related technical courses.
Responsibilities
- Contribute to the migration of existing customers to updated servers.
- Establish A2 Hosting as a leading provider of customer-centric web hosting services.
- Work collaboratively with project managers and colleagues to finalize customer migrations.
- Deliver exceptional customer service throughout the migration process.
- Foster continuous communication with customers and team members.
- Employ bash and customized tooling to create scripts to optimize processes.
- Provide assistance in the general support queue and handle advanced responsibilities.
- Uphold consistent attendance.
- Provide courteous customer resolution techniques to increase satisfaction.
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