US Service Animals

👥 11-50Service IndustryHospital💼 Private Company
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US Service Animals empowers individuals with disabilities through comprehensive education and support, leveraging the unique bond between humans and animals. We provide crucial information and guidance on Service Animals and Emotional Support Animals, navigating the complex legal landscape surrounding their ownership. Our team of experts consults with mental health professionals nationwide, ensuring consistent, high-quality support. We are a growing organization dedicated to improving the lives of those we serve. Our technology stack reflects our commitment to efficiency and accessibility. We utilize a blend of cloud-based solutions, including Google Apps for Business and Google Cloud, alongside WordPress plugins for content management and various social media integration tools like Facebook Sharer and Gravatar Profiles. Our infrastructure incorporates DNSSEC for security and the US Privacy User Signal Mechanism to respect user privacy preferences. While we are a relatively small team (11-50 employees), we value collaboration and innovation, and maintain a flexible remote work environment. At US Service Animals, we prioritize empathy and understanding. We believe in providing a supportive and inclusive environment where everyone feels valued. Our commitment extends to our customers and our internal team, fostering a culture of mutual respect and professional growth. We focus on providing exceptional service and fostering strong relationships with our clients and partners. Founded in 2015, US Service Animals has experienced steady growth. We are committed to continuing to expand our reach and impact, working tirelessly to improve access and understanding of service and emotional support animals for individuals with disabilities across the United States. We are currently seeking talented individuals to join our growing team and contribute to our mission.

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🧭 Full-Time

🔍 Software Development

  • Strong communicator, skilled at translating technical requirements for non-technical users and vice versa.
  • Experience managing and refining Jira tickets for Agile workflows.
  • Familiarity with CRM and support tools.
  • Background in technical support, systems administration, or troubleshooting roles.
  • Strong problem-solving skills with the ability to analyze and resolve recurring technical issues.
  • Confident working in an Agile/Scrum environment and contributing to sprint planning.
  • Create, manage, and refine Jira tickets with clear, detailed descriptions, reproduction steps, and test results, ensuring they're sprint-ready.
  • Maintain Jira boards and workflows to support Agile planning, sprint execution, and backlog management.
  • Support sprint planning and backlog grooming by contributing status updates, clarifying priorities, and collaborating on story refinement.
  • Use CRM systems to analyze trends, identify root causes, and improve support resolution processes
  • Collaborate with engineers and support teams to distinguish user error from true bugs or feature requests.
  • Participate in Scrum ceremonies, sprint planning, and Agile retrospectives to align with team development cycles
  • Document customer and team interactions with precision to ensure knowledge continuity and consistent support.
  • Apply problem-solving skills to escalate and resolve issues effectively in collaboration with developers and senior analysts.
  • Contribute to internal process improvement by assisting with the development of IT or support best practices.
  • Take initiative to grow into a product SME across multiple web products.
Posted 3 days ago
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🧭 Full-Time

🔍 Sales

  • High School Diploma
  • Extroverted personality
  • Intermediate computer knowledge and comfortable navigating multiple computer systems
  • Must have 2+ years experience in call center (direct) sales experience
  • Ability to sell, negotiations skills, high call volume experience
  • Adaptability, good time-management, decision-making skills
  • Ability to work comfortably under pressure and meet metrics
  • Must pass a criminal background check
  • Place outbound calls to customers who have visited the website
  • Selling Services and upselling products to the customers on every call
  • Building a positive rapport across a variety of personality types
  • Continually maintaining a working knowledge of our products, services, and promotions
Posted 7 days ago
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🔥 ESA Sales Agent
Posted 9 days ago

📍 LA, GA, FL, TX, MS, KY, RI, NC, AL

🧭 Full-Time

🔍 Sales

  • A high school diploma
  • At least one (1) year experience in call center (direct) sales experience
  • Cold calling, negotiation skills, high call volume experience
  • Adaptability, good time-management, decision-making skills
  • Ability to work comfortably under pressure and meet metrics
  • Must pass a criminal background check
  • Place outbound calls to customers who have visited the website
  • Selling services and upselling products to the customers on every call
  • Building a positive rapport across a variety of personality types
  • Continually maintaining a working knowledge of our products, services, and promotions
  • Assist customers with creating and completing a profile

SalesforceCommunication SkillsCustomer serviceNegotiation skillsActive listeningSales experienceComputer skillsCRM

Posted 9 days ago
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📍 LA, GA, FL, TX, MS, KY, RI, NC, AL

🧭 Full-Time

🔍 Dog Training

  • Two years of direct sales experience
  • Call Center experience a plus
  • Intermediate computer and typing skills
Sell Dog Academy services via contact center.

Communication SkillsCustomer serviceRESTful APIsWritten communicationInterpersonal skillsNegotiation skillsVerbal communicationSales experienceComputer skillsCRMCustomer support

Posted 9 days ago
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