Product Analyst (Shared Resource: Engineering and QA)

Posted 3 days agoViewed

🔍 Industry: Software Development

🏢 Company: US Service Animals👥 11-50 Service Industry Hospital

🗣️ Languages: English

Requirements:

Strong communicator, skilled at translating technical requirements for non-technical users and vice versa.

Experience managing and refining Jira tickets for Agile workflows.

Familiarity with CRM and support tools.

Background in technical support, systems administration, or troubleshooting roles.

Strong problem-solving skills with the ability to analyze and resolve recurring technical issues.

Confident working in an Agile/Scrum environment and contributing to sprint planning.

Responsibilities:

Create, manage, and refine Jira tickets with clear, detailed descriptions, reproduction steps, and test results, ensuring they're sprint-ready.

Maintain Jira boards and workflows to support Agile planning, sprint execution, and backlog management.

Support sprint planning and backlog grooming by contributing status updates, clarifying priorities, and collaborating on story refinement.

Use CRM systems to analyze trends, identify root causes, and improve support resolution processes

Collaborate with engineers and support teams to distinguish user error from true bugs or feature requests.

Participate in Scrum ceremonies, sprint planning, and Agile retrospectives to align with team development cycles

Document customer and team interactions with precision to ensure knowledge continuity and consistent support.

Apply problem-solving skills to escalate and resolve issues effectively in collaboration with developers and senior analysts.

Contribute to internal process improvement by assisting with the development of IT or support best practices.

Take initiative to grow into a product SME across multiple web products.

Apply

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