- Support end-user technical inquiries via phone, chat, and web.
- Resolve issues on first interaction while guiding clients professionally.
- Manage and resolve assigned client account issues from start to finish.
- Document interactions and solutions accurately in the ticketing system.
- Escalate complex issues or outdated knowledge base content to supervisors.
- Install, maintain, and troubleshoot computers, printers, phones, and other equipment.
- Diagnose and resolve hardware and software issues.
- Complete software installations and updates.
Customer serviceMicrosoft OfficeTroubleshooting