- Handle a high volume of inbound phone calls in a fast-paced call center environment.
- Support customers via voice and chat using Amazon Connect.
- Resolve customer issues using Amazon Connect and Connect Assistant, following defined call flows.
- Deliver customer support with empathy, patience, and clear communication.
- Document customer interactions accurately and manage follow-ups.
- Collaborate with teammates and escalate complex issues as needed.
- Work assigned shifts, including weekends and holidays.
- Participate in ongoing training and continuous improvement.
Customer service