- Serve as the first point of contact for customers via phone and email.
- Provide guidance to new and existing users on products and setup.
- Troubleshoot hardware, software, computers, printers, and peripheral equipment.
- Manage support tickets and utilize knowledge bases to resolve inquiries.
- Document information accurately into the web-based ticketing system.
- Escalate unique or complex issues to immediate supervisors.
- Participate in internal training programs to support multiple clients.
Customer serviceMultitaskingTechnical support