Supervisor, Customer Care & Sales
New
We are open to hiring remote candidates residing in the following states: AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OH, OK, OR, PA, SC, TN, TX, and UT.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of two (2) years of experience in customer service, retention, sales, or a related supervisory role preferred.
- Required Skills
- Customer serviceCoachingReporting
Requirements
- High school diploma or GED required; associate or bachelor’s degree preferred.
- Minimum of two (2) years of experience in customer service, retention, sales, or a related supervisory role preferred.
- Demonstrated leadership, coaching, and team development skills.
- Strong verbal and written communication skills.
- Ability to effectively manage escalated customer situations with professionalism and empathy.
- Working knowledge of Cable One products and services preferred.
- Experience with customer service systems, ticketing platforms, and performance reporting tools.
- Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively in a remote or hybrid environment.
Responsibilities
- Supervise and lead a team of Customer Care and Sales Advisors, providing coaching, guidance, training, and ongoing support.
- Foster a positive, collaborative, and customer-focused work environment.
- Schedule and organize team coverage to support business needs and maintain service levels during peak times.
- Conduct regular performance discussions, coaching sessions, and development planning.
- Oversee daily customer care and retention operations to ensure efficient and high-quality service delivery.
- Assist with escalated customer interactions, ensuring prompt, professional, and satisfactory resolution.
- Monitor key performance indicators (KPIs), including customer satisfaction, response times, retention results, and sales metrics.
- Train and mentor associates on customer care procedures, retention methodologies, and product knowledge.
- Collaborate with leadership and cross-functional teams to identify opportunities to improve workflows and customer experiences.
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