Customer Support Specialist
New
M
MudflapTrucking Fintech
Remote, ETFull-TimeMiddle
Salary23 - 27 USD per hour
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- TroubleshootingCustomer supportSlackZendesk
Requirements
- 2+ years of experience in a remote customer support role.
- Experience in fintech or tech startup environments preferred.
- Proficiency with Zendesk or similar ticketing systems.
- Strong phone presence with clear, professional verbal communication.
- Excellent written communication skills.
- Ability to multitask effectively in a fast-paced environment.
- Demonstrated emotional intelligence and problem-solving capability.
- Tech-savvy with the ability to learn internal systems quickly.
Responsibilities
- Deliver exceptional, customer-obsessed support through phone and other channels.
- Troubleshoot complex issues in real-time to ensure seamless user experience.
- Manage high-volume call traffic while remaining organized and efficient.
- Navigate between various technical platforms including Zendesk and Slack.
- Collaborate with a team to solve problems and drive growth.
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