Customer Support Specialist
New
USA, CO, Virtual Location - Colorado, 7am-9pm CSTFull-TimeMiddle
Salary15 - 23 USD per hour
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Microsoft OfficeData entryCustomer support
Requirements
- Experience using English communication skills, both written and verbal
- Experience in resolving conflicts and set appropriate expectations with customers
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience working in fast paced environments
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- High School diploma or equivalent
- 2+ years within a luxury customer service-focused environment
- Ability to work entire shift at a desk with headset and camera on
- Wired, high-speed Internet, Modem or Router w/ Ethernet Port
Responsibilities
- Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
- Be the first point of contact to resolve customer issues and complaints across multiple channels
- Provide Customers with critical service and product information
- Demonstrate sound understanding and comprehensive knowledge of the Shopbop's full range of products and services
- Handle customer inquiries and/or cases through different channels in a timely and professional manner
- Ensure clear and accurate data capture
- Utilize a variety of software programs to resolve customer inquiries
- Work with external shipping contractors to assist customers with both domestic and international issues
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