- Design, implement, and scale operational processes across sales, marketing, customer success, and clinical implementation.
- Optimize and maintain CRM platforms to support efficient sales, account management, and automated reporting.
- Manage commercial logistics, including remote patient monitoring device inventory and clinic onboarding.
- Develop and deliver performance reports, clinic dashboards, and Quarterly Business Reviews (QBRs).
- Analyze reimbursement landscapes and clinic financial reports to guide billing strategy and compliance.
- Establish key account health scorecards and lead Voice of Customer programs to improve service delivery.
- Partner with executive leadership on strategic initiatives, resource allocation, and board-level reporting.