- Manage day-to-day user interactions over multiple channels (phone, text messages, chat, emails, social).
- Respond directly to technical assistance requests from patients.
- Manage the patient journey from order to offboarding.
- Monitor patient adherence and proactively follow-up with patients.
- Respond to requests from healthcare providers and maintain trusted relationships.
- Drive service and product improvements by reporting field observations to internal teams.
- Identify customer advocates and collect user stories.
- Analyze customer satisfaction data and surveys to drive retention.