Customer Support Specialist
New
B
BloomlifeHealthTech
This is a remote position for someone based in the USA.Part-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisTechnical supportCRMCustomer support
Requirements
- Experience in customer-facing roles in healthcare handling PHI.
- Familiarity with CRM systems and practices, specifically Intercom.
- Ability to learn new software quickly.
- Proficiency with spreadsheets and databases.
- Experience interpreting and summarizing feedback and data.
- Exceptional communication skills.
- Strong attention to detail.
- Strong problem-solving skills and sound judgement.
- Team player capable of collaborating well.
Responsibilities
- Manage day-to-day user interactions over multiple channels (phone, text messages, chat, emails, social).
- Respond directly to technical assistance requests from patients.
- Manage the patient journey from order to offboarding.
- Monitor patient adherence and proactively follow-up with patients.
- Respond to requests from healthcare providers and maintain trusted relationships.
- Drive service and product improvements by reporting field observations to internal teams.
- Identify customer advocates and collect user stories.
- Analyze customer satisfaction data and surveys to drive retention.
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