Customer Support Specialist
New
W
WayviaCommerce AI
Remote, U.S.Full-TimeEntry
Salary21 - 23 USD per hour
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Job Details
- Experience
- 0-2 years
- Required Skills
- SQLJiraMicrosoft OfficeTroubleshootingCustomer supportZendesk
Requirements
- Associate's degree (Bachelor’s preferred).
- Experience in a customer-facing role.
- 0-2 years of experience.
- Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
- Strong communication, organizational, and time management skills.
- Proven troubleshooting ability.
- Experience working cross-functionally with technical teams (preferred).
- Experience with Jira, SQL, and Microsoft Office (preferred).
Responsibilities
- Respond to customer support issues and resolve them per SLAs.
- Communicate professionally with customers according to standards.
- Work cross-functionally to resolve issues promptly.
- Escalate issues when necessary.
- Manage inbound communication via telephone, email, support tickets, and customer portal.
- Utilize knowledge of Wayvia products to resolve issues independently.
- Guide customers on product benefits and enhancements.
- Assist with reports and metrics.
- Recommend best practices to customers.
- Identify and communicate root cause issues professionally.
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