DCIM Support Specialist
New
United States, 9:00 AM to 5:00 PM PTFull-TimeMiddle
Salary$79,000.00 - $158,000.00 annually
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Job Details
- Experience
- 5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or DevOps; 1+ year of experience supporting enterprise applications, or databases, or onsite communications equipment, or storage, or data center technology and operations.
- Required Skills
- SQLLinuxServiceNow
Requirements
- Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC.
- 5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or DevOps.
- 1+ year of experience supporting enterprise applications, or databases, or onsite communications equipment, or storage, or data center technology and operations.
- Ability to troubleshoot Modbus, SNMP, and BACnet communication protocols.
- Understanding of problem management, service desk operations, and change management processes.
- Experience with enterprise tools such as vCenter, HP uCMDB, and ServiceNow.
- Must have a dedicated, quiet workspace and a reliable, high-speed internet connection.
- Preferred: Windows System Administration skills.
- Preferred: Knowledge of Linux and Web technologies (Web Services, IIS, XML).
- Preferred: Basic SQL usage for scripting and viewing tables.
Responsibilities
- Contribute as the subject matter expert for multiple products and services.
- Respond to and handle complex calls with high profile customers to ensure smooth and effective operations of products and services.
- Proficiently handle complex customer matters and ensure escalation to management if necessary.
- Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
- Obtain information from customers and technical organizations, engineering, software and product requirements to prepare training programs for customers and team members.
- Participate in a scheduled on-call rotation (approximately once every two months) to provide operational and technical support.
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