Customer Support Specialist
New
Remote (Nigeria-Based Preferred) / Source API remote eligibility restrictions: United StatesFull-TimeMiddle
SalaryCompetitive salary
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingTechnical supportCustomer support
Requirements
- Previous experience in customer support or a similar role (preferred).
- Excellent communication skills (verbal and written) in English.
- Strong problem-solving and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Tech-savvy with the ability to learn and explain digital platforms quickly.
- High level of empathy and professionalism when dealing with customer concerns.
Responsibilities
- Respond promptly to customer inquiries via email, chat, and phone.
- Identify and troubleshoot customer issues, providing effective solutions.
- Educate users about Tivro Africa’s services and platform features.
- Escalate unresolved issues to the relevant teams and follow up until resolution.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with the team to identify areas for service improvement.
- Provide feedback to enhance the customer experience and platform usability.
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