Remote Customer Support - Chat & Ticket Support
New
Nigeria, 4:00 AM - 7:00 PM PT (Monday - Sunday); 10:30 AM - 2:00 PM PTPart-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Fluency in English (written)
- Minimum typing speed of 40 wpm
- Experience with high-volume customer service
- Experience with web-based research and company escalation policies
- Desktop or laptop running Windows 11 or later
- At least 16 GB of RAM
- Processor: 13th Gen Intel Core/Core Ultra, or AMD Ryzen 7000/8000 series
- Dual monitors
- Reliable, high-speed internet connection
- High-quality headset with noise-canceling microphone
- Quiet, distraction-free workspace
- Willingness to install ModSquad security software and use 2FA
Responsibilities
- Manage customer tickets and chats to provide support for a prominent gaming brand
- Resolve customer issues efficiently while maintaining a friendly demeanor
- Self-schedule 20 hours per week, with at least 7 hours scheduled on weekends
- Navigate complex scenarios and communicate valuable insights
- Follow internal escalation policies to address customer concerns
View Full Description & ApplyYou'll be redirected to the employer's site
