- Provide technical support to customers via email, chat, and other communication channels.
- Troubleshoot and resolve technical issues related to the platform.
- Investigate reported problems and identify possible causes.
- Escalate complex technical issues to development or engineering teams.
- Document support requests, solutions, and recurring issues.
- Assist customers with platform functionality and basic troubleshooting.
- Monitor support tickets and ensure timely resolution.
- Work with Product and Engineering teams to communicate customer feedback and recurring issues.
- Contribute to internal support documentation and knowledge bases.
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