Director, Account Management
New
Z
Zócalo HealthHealthcare
Remote Work can be done from anywhere in the U.S.Full-TimeDirector
Salary$165,000
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Job Details
- Experience
- 9-10+ years
- Required Skills
- Operations ManagementAccount Management
Requirements
- 9-10+ years in payer/provider partnerships, account management, or managed care.
- 3–5+ years leading teams or building functions in a high-growth environment.
- Deep experience with Medicaid managed care.
- Strong operational and financial acumen in value-based care environments.
- Ability to build systems and teams in fast-scaling, ambiguous environments.
- Proven track record managing executive relationships and driving growth at scale.
- Medi-Cal experience strongly preferred.
- Medicare or D-SNP program experience strongly preferred.
- CalAIM (ECM / Community Supports) experience preferred.
- Experience managing complex, multi-market payer partnerships preferred.
Responsibilities
- Own Zócalo’s payer portfolio across California and emerging markets including NY, MD, and WA.
- Serve as executive sponsor for high-priority, multi-line-of-business partnerships.
- Build, lead, and develop the Account Management team.
- Define account segmentation, ownership models, and operating cadence.
- Establish scalable systems and a repeatable account management playbook.
- Serve as senior relationship owner across Medicaid and D-SNP payer partners.
- Lead account strategy, including QBRs, performance reviews, and long-term growth planning.
- Own retention and renewal strategy across the payer portfolio.
- Identify and drive expansion across geographies, populations, services, and products.
- Ensure performance against contract requirements, KPIs, and quality measures.
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