Operations Manager, Payments
New
S
Sporty GroupFintech / Gaming
Location: EMEA. South African employment contract., 10am-3pm in your local time zoneFull-TimeManager
SalaryA competitive salary + individual performance based bonuses every quarter
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Data AnalysisComplianceRisk ManagementStakeholder management
Requirements
- Fluency in both written and spoken English
- Bachelor’s or Master’s degree in Finance or a related field
- Advance knowledge of global payment systems, region specific rules and regulations
- Proven experience in fraud, risk, KYC, investigation, and risk management
- Expert experience managing, leading and building a wider team
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
- Experienced owning and and solving complex payment issues
- Understanding of Compliance and Risk Awareness
- Payment operations experience across tech / fintech / gaming industry is an advantage
Responsibilities
- Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
- Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures
- Continuously analyse market trends across the payment space in order to increase the quality and efficiency of our customers experience
- Monitor business and process metrics in order to identify solutions and deliver improvements
- Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
- Recruit, manage, lead, and motivate a team of professionals
- Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
- Manage, recruit and train a team of payment specialists across different geographies
- Act as a primary POC with network partners to resolve ongoing production issues
View Full Description & ApplyYou'll be redirected to the employer's site
