- Perform reconciliations and provide insights into month‑to‑month variances.
- Accurately apply cash to customer accounts.
- Manage and process customer refunds.
- Execute monthly billing processes.
- Resolve AR‑related disputes within predefined timelines.
- Review dispute documentation and assign cases to the appropriate internal owner.
- Conduct data analysis, prepare, and present reports.
- Contact customers with delinquent accounts to resolve issues and secure payments.
- Collaborate with internal departments to research and obtain necessary information.
- Identify recurring issues and communicate them to support root cause analysis.
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