Partner Success Manager
F
Float HealthHealthcare Services
This is a fully remote position based in the US. While candidates all over the US are invited to apply., Float operates in the PST time zone.Full-TimeMiddle
SalaryBase salary is expected to range from $87,500 to $96,000 per year. Total annual on-target earnings (OTE) for this role is expected to range from $105,000 to $115,200.
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisRelationship buildingAccount ManagementCustomer SuccessSaaSHubSpot
Requirements
- 5+ years of experience in account management, customer success, partner success, or sales roles in B2B healthcare, SaaS, or healthcare services.
- Proven track record of owning and achieving growth targets across a portfolio of 20+ accounts.
- Demonstrated ability to design growth-driven strategies, including diagnosing underperformance and building/measuring recovery plays.
- Strong ability to analyze account-level data and translate findings into clear stories or actionable insights.
- Experience onboarding and training users on complex products with a focus on usage metrics.
- Effective communication skills for both executive-level presentations and frontline troubleshooting.
- Cross-functional collaboration skills to work with operations, scheduling, and billing teams.
- Startup experience or comfort with ambiguity, rapid change, and building processes from scratch.
- Self-directed and proactive in identifying challenges.
- Experience carrying a quota or variable compensation tied to growth outcomes.
Responsibilities
- Own quarterly referral targets and course-correct when metrics trend unfavorably.
- Design and execute growth strategies by identifying barriers and implementing solutions.
- Manage relationships with User and Detailed Buyers to optimize referral workflows and drive portal utilization.
- Develop internal advocates within accounts to increase referral volume.
- Onboard new target accounts to drive first referrals within 30 days.
- Analyze portfolio patterns to turn winning plays into repeatable success motions.
- Maintain accurate account records in HubSpot.
- Conduct Partnership Experience Meetings to review performance and align on growth opportunities.
- Coordinate cross-functional initiatives with Clinical Operations, Enterprise BD, and Technology teams.
- Represent the partner's voice in product roadmap discussions.
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