Virtual Medical Receptionist / Prior Authorization Specialist
New
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Staffing for DoctorsHealthcare Administration
Nicaragua. Colombia. El Salvador. Peru. Honduras. Guatemala, 8 AM to 5 PM US TimeContractMiddle
Salary6 - 7 USD per hour
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Job Details
- Languages
- Fluent English and Spanish
- Experience
- Minimum 2 years of experience
- Required Skills
- Customer service
Requirements
- Fluent English and Spanish communication skills (American-accented English preferred).
- Minimum 2 years of experience in a medical office, medical reception, or healthcare administrative role.
- Experience with appointment scheduling and patient coordination.
- Prior Authorization and Insurance Verification experience strongly preferred.
- Comfortable interacting with patients through video and phone platforms.
- Strong customer service, multitasking, and organizational skills.
- Comfortable using computers, iPads, and healthcare software systems.
- Professional and confident on camera.
- Friendly, patient-focused, and service-oriented.
- Detail-oriented and highly organized.
- Comfortable working in a fast-paced remote environment.
- Reliable, proactive, and able to manage multiple responsibilities simultaneously.
Responsibilities
- Serve as the first point of contact for patients via phone and video.
- Schedule new and follow-up appointments and manage provider calendars.
- Handle inbound and outbound patient communications.
- Submit, track, and follow up on prior authorization requests.
- Verify insurance eligibility and benefits.
- Maintain accurate patient records and documentation.
- Coordinate with providers, insurance companies, and patients regarding authorizations and appointments.
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