- Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone.
- Guide guests through the reservation, check-in, and check-out processes using PMS tools.
- Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
- Accurately document interactions, feedback, and resolutions to help improve service quality.
- Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
- Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
Problem SolvingCustomer serviceCRM