French-Speaking Customer Experience Specialist
New
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The FlexProperty Management
Paris, Casablanca, Constantine, Abidjan, Madagascar, Mauritius, Oran, Rabat, Dakar, Anaba, Cairo, Beirut, Tunis, Algiers, Montreal, Ouagadougou, Yaoundé, Lomé, Niamey, Bamako, Brussels, Marseille, Lyon, Argentina, Colombia, Mexico, PapeʻetēFull-Time
Salary not disclosed
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Job Details
- Languages
- French, English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Fluency in French and English (written and spoken).
- Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and composure under pressure.
- Tech-savvy, specifically comfortable using PMS, CRM, and digital support tools.
- Problem-solving mindset with empathy, patience, and meticulous attention to detail.
Responsibilities
- Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone.
- Guide guests through the reservation, check-in, and check-out processes using PMS tools.
- Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
- Accurately document interactions, feedback, and resolutions to help improve service quality.
- Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
- Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
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