Customer Success Operations Specialist
New
A
Auvik NetworksNetwork Management Software
Home-based: CanadaFull-TimeMiddle
Salary$60,000 — $78,000 CAD
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelCRMSaaSGoogle Sheets
Requirements
- 3+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or a similar role
- Experience administering customer-facing business systems and platforms
- Experience building workflows, automations, and integrations
- Strong reporting and analytical skills
- Experience working with Salesforce or similar CRM platforms
- Strong Excel or Google Sheets skills
- Excellent organization, documentation, and problem-solving abilities
- Experience with customer lifecycle management and health programs in a SaaS environment (preferred)
- Experience with Totango, Pendo, Zendesk, or Chili Piper (preferred)
- Knowledge of SQL, Python, or JavaScript (preferred)
Responsibilities
- Administer and optimize core Customer Success platforms
- Manage workflows, automations, integrations, and system configurations
- Maintain data quality, system governance, and user permissions
- Build and maintain dashboards and operational reporting
- Automate recurring reports and improve data visibility
- Document and refine Customer Success processes and playbooks
- Partner with cross-functional teams to translate business needs into operational solutions
- Support implementation of new tools, integrations, and AI-enabled initiatives
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