Enterprise Customer Success Manager
New
B
BeyondTrustCybersecurity SaaS
Remote CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMS OfficeAccount ManagementCustomer Success
Requirements
- 2+ years of previous Customer Success / Customer Management experience
- Experience in success plans and customer health scoring
- Strong organizational skills and the ability to handle multiple customers in a fast-paced environment
- Experience in tracking actions, resolving issues, and de-escalating customer concerns
Responsibilities
- Work to execute a world-class customer experience using internal tools, templates, and processes
- Create Success Plans for your customers, including touch points/milestones, cadences, contacts, business reviews, etc
- Determine how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases, and accelerate the adoption of our products
- Manage escalated customer satisfaction issues as needed
- Cross-collaborate with Sales, the Technical Account Management team, Renewals, and others
- Educate our customers about upcoming opportunities, training, and webinars
- Advocate for the customer and report internally on customer issues and feature requests
- Examine health check findings and ensure actions are created, tracked, and closed promptly
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