Customer Success Manager
New
L
LinearSaaS / Software
This role is open to candidates based in North America. You can work from anywhere within this region.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Product ManagementAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 5+ years relevant work experience in a technical customer-facing role
- SaaS and start up experience a must
- Comfortable working and adapting in a fast paced and flexible environment
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to articulate complex concepts clearly and effectively
- Previous experience working with product + engineering teams and/or developer tools preferred
Responsibilities
- Develop and maintain strong relationships with key stakeholders at Linear’s largest customers
- Act as the primary point of contact for customer inquiries, concerns, and feedback
- Become a product expert and help customers use Linear to drive business outcomes
- Drive customer onboarding and training on Linear’s features and best practices
- Strive to expand the usage and adoption of Linear within accounts
- Be the voice of the customer; advocate for customer needs internally
- Collaborate with product, sales, and support teams to address challenges and drive enhancements
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