Customer Success Manager II
New
United States, EST, CSTFull-TimeMiddle
Salary125,000 USD per year OTE
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Job Details
- Experience
- 3-5 years
- Required Skills
- RESTful APIsCustomer SuccessSaaS
Requirements
- 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company
- Experience with a SaaS solutions offering for technical teams
- Experience asking questions to uncover problems and locate new opportunities
- Ability to translate technical requirements to internal teams and partners
- Knowledge of API's and how they function
Responsibilities
- Leading a first-class onboarding experience
- Translating technical customer needs to internal technical teams
- Coordinating onboarding and business reviews
- Partnering with internal resources to build account plans
- Proactively identify risks to the customer achieving their stated goals
- Identifying issues that impact customers and provide thought leadership
- Developing and driving a renewal plan and delivering a strategic message to stakeholders
- Review account dashboards, metrics, log-ins, and use cases
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