- Lead, coach, and grow a team of Enterprise TAMs, hiring ahead of need as the company scales.
- Own adoption, customer health, and gross retention outcomes across the customer base.
- Influence and mature the post-sales operating system, including segmentation, health scoring, and lifecycle playbooks.
- Act as the senior escalation point for at-risk accounts, developing and executing save plans.
- Set performance benchmarks and drive career growth for the team.
- Improve team efficiency through automation, playbooks, and one-to-many programs.
- Provide technical field intelligence to Product and Engineering teams.
- Report retention, adoption, and team health metrics to leadership.
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