Customer Trust Specialist
New
B
BeyondTrustCybersecurity SaaS
Remote Cananda | Remote United States, Eastern, Atlantic Time Zones, Eastern, AtlanticFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSGCPAzureSaaS
Requirements
- 5+ years of experience in cloud security, cybersecurity architecture, or a related technical field, preferably in a SaaS environment.
- Deep familiarity with PAM, identity security, Zero Trust architectures, and cloud platforms (AWS, Azure, GCP).
- Experience in a customer-facing or consulting role; comfort presenting to C-level and CISO audiences.
- Working knowledge of compliance frameworks: SOC 2, ISO 27001/42001, NIST 800-53, FedRAMP, CMMC, HIPAA, PCI-DSS.
- Strong written communication skills for crafting precise, authoritative security documentation and customer-facing materials.
- Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
- Ability to interpret technical data (application logs, architecture diagrams, technical reports) and communicate findings to non-technical stakeholders.
- Collaborate effectively with cross-functional teams including Sales, Customer Success, Product, Engineering, and Legal, managing multiple concurrent engagements.
- Problem-solving through proactive analysis, creative thinking, and collaboration to resolve security, compliance, and customer engagement challenges.
Responsibilities
- Serve as the named security expert on enterprise customer calls, including CISO briefings, architecture reviews, and BeyondTrust security deep-dives.
- Conduct proactive security advisory sessions for strategic accounts, mapping BeyondTrust capabilities to customer security frameworks (NIST CSF, ISO 27001, CIS Controls, CMMC, FedRAMP, etc.).
- Act as the primary escalation point for security-sensitive customer concerns, coordinating with internal InfoSec, Engineering, and Legal teams.
- Partner with Sales and Customer Success to qualify security objections and accelerate deal cycles by removing security-based blockers.
- Represent BeyondTrust security posture in customer-facing materials, including briefings, white papers, and public-facing documentation.
- Maintain and continuously improve a centralized security knowledge base to support scalable, consistent responses across the GTM team.
- Partner with Threat Intelligence team and monitor changes to the security regulatory environment to proactively advise customers on how BeyondTrust aligns with emerging requirements.
- Support internal Trust & Assurance responsibilities including Product Health Reviews (PHRs), Cloud Governance communications, and Security Issues Management customer outreach.
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