- Leading engaging customer training sessions and product walkthroughs
- Creating clear, customer-friendly video walkthroughs to explain setup steps, product workflows, and answers to common onboarding questions
- Guiding customers through implementation milestones
- Performing and coordinating key onboarding tasks, such as map uploads and account configuration support
- Answering customer questions via email and chat with clarity, warmth, and urgency
- Helping customers solve unique scheduling, space-management, and workplace scenarios
- Delivering product demonstrations tailored to customer needs
- Supporting billing-related questions and payment workflows
- Capturing customer feedback and sharing insights
- Collaborating with teammates to improve the customer experience