Customer Onboarding Specialist
New
We’re able to consider candidates located in the following states: CO, MN, TX, TN, OH, NC, MI, FL, NY, MA, RI, NH., 12pm-8pm or 1pm-9pm Eastern Time initially; standard 9am-5pm subsequentlyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer supportSaaSHubSpotGoogle Workspace
Requirements
- Communicate exceptionally well in written and spoken English
- Friendly, engaging, and professional presence
- Curiosity about technology, SaaS products, and AI tools
- Experience working directly with customers or clients
- Motivated by helping customers achieve meaningful outcomes
- Organized, detail-oriented, and proactive
- Strong sense of ownership, urgency, and follow-through
- Enjoy solving problems and learning quickly
Responsibilities
- Leading engaging customer training sessions and product walkthroughs
- Creating clear, customer-friendly video walkthroughs
- Guiding customers through implementation milestones
- Performing map uploads and account configuration support
- Answering customer questions via email and chat
- Solving unique scheduling and space-management scenarios
- Delivering tailored product demonstrations
- Supporting billing-related questions and payment workflows
- Capturing and sharing customer feedback
- Collaborating with internal teams to improve customer experience
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