Customer Experience Specialist
New
R
Rythm HealthHealth Tech
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- Problem SolvingTime ManagementWritten communicationCustomer supportZendesk
Requirements
- 1+ years of experience in customer support, customer experience, hospitality, healthcare, or a related customer-facing role.
- Excellent written communication skills with strong attention to detail and grammar.
- Strong problem-solving abilities and the ability to think critically under pressure.
- Demonstrated ability to handle multiple conversations and priorities simultaneously.
- Empathetic, patient, and customer-focused approach to communication.
- Highly organized and detail-oriented with strong time management skills.
- Comfortable working independently in a fully remote environment.
- Adaptable and eager to learn in a fast-growing startup environment.
- Ability to maintain confidentiality and handle sensitive customer information with professionalism.
Responsibilities
- Deliver exceptional customer support across SMS, live chat, and email.
- Assist customers with account management, billing questions, subscription changes, and general inquiries.
- Troubleshoot issues related to kit delivery, sample collection, returns, and lab processing.
- Educate customers on Rythm's products, testing process, and health insights platform.
- Resolve customer concerns with empathy, professionalism, and a solution-first mindset.
- Accurately document customer interactions and maintain detailed records within our support systems.
- Identify trends, recurring issues, and opportunities for process improvements and communicate them to leadership.
- Collaborate cross-functionally with Operations, Logistics, Product, and Marketing teams to resolve customer issues and improve the member experience.
- Meet performance expectations related to quality, productivity, responsiveness, and customer satisfaction.
- Contribute to maintaining and improving internal knowledge bases, SOPs, and customer-facing resources.
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