- Respond to inbound customer support tickets, guiding issues from initial contact through to resolution
- Troubleshoot a variety of customer concerns, including device installation, streaming and connectivity issues, and registration for streaming events
- Collaborate with Engineering and Product teams to support continuous improvement of our streaming platform
- Serve as a liaison with outsourced support partners, assisting in escalated conflict resolution and ensuring consistent service quality
TroubleshootingTechnical supportCustomer support