Customer Support Specialist
New
E
EverPass MediaMedia Entertainment
Remote, Availability 7 days a week, including weekend and eveningsFull-TimeMiddle
Salary20 - 25 USD per hour
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Job Details
- Languages
- English
- Experience
- Minimum of 2 years
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Bachelor’s degree preferred
- Minimum of 2 years of experience in customer service, technical support, or operations
- Basic understanding of network connectivity
- Strong interest in sports and entertainment
- Self-motivated and able to work independently in a fast-paced environment
- Exceptional attention to detail and strong problem-solving skills
- Clear, patient, and professional communication skills
- Availability 7 days a week, including weekend and evenings
- Fluent in spoken and written English
- Reliable high-speed internet connection capable of streaming up to 4K
Responsibilities
- Respond to inbound customer support tickets, guiding issues from initial contact through to resolution
- Troubleshoot a variety of customer concerns, including device installation, streaming and connectivity issues, and registration for streaming events
- Collaborate with Engineering and Product teams to support continuous improvement of our streaming platform
- Serve as a liaison with outsourced support partners, assisting in escalated conflict resolution and ensuring consistent service quality
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